Returns

Jeanss.net online clothing store is fully dedicated to provide our customers with reliable service and top quality products. All items on our store are guaranteed to be as described. Buy with confidence, knowing that our products are backed by a 100% Money Back Guarantee.

Please, carefully read the policies listed below to determine whether your return is eligible for refund. If you have any problem with the goods you have bought with us, contact our support team via email info@jeanss.net.

Return Policy

Please note that all returns and exchanges must be requested by email within 10 calendar days from the date of delivery. The return must be made within first 30 days.

All returns are covered by 100% money-back guarantee (including shipping cost) if the item is received damaged or not as described.

• Any item must be returned in the same condition as it was sent.
• Shipping cost is non-refundable in case the item is returned for other reason than being damaged or not as described.
• All returns are subject to a 12% restocking fee on the entire value of the order.
• Customs fees, duties or taxes are non-refundable.
• Return shipping costs are incurred by the customer and are non-refundable.
• Jeanss.Net reserves the right to refuse any returns without valid RMA number.
• Unauthorized returns will not be accepted for investigation and refund.
• Undeliverable orders will be refunded minus shipping costs and duties.
• Jeanss.Net will not be held responsible for damages caused during the return delivery; damaged items are not accepted for refund.

How To Return Merchandise

Returns or/and exchanges may be completed by obtaining a Return Authorization Number (RMA#).

RMA# can be obtained by contacting our customer support at info@jeanss.net and providing the following information:

Order number
Order date
Full Name
Email address
Daytime Contact number
Refund method
Item Code Serial No. (If one is written on the invoice)
Detailed reasons for the return

Return items will be accepted for investigation and refund/exchange if only accompanied by RMA#. Orders without RMA# will not be opened and will be "Returned to Sender" postage due.

All return items must be packed properly (original box may be used if in good condition) and must clearly indicate the RMA# on the parcel.

All products must be returned in a good condition (unused/unworn) with all contents and materials such as price tags and warranties, contrarily, the return will be subject to refusal.

Please follow the return instructions and ship the return order at:

Company Name
Street name
Zip code
Country

Refund Policy

Refunds and exchanges are issued only after the original product is delivered back to Jeanss.Net in a sellable condition. Refunds are reversed to the original payment source within 5-7 business days from the date of receiving and inspecting the return order. In case the credit card is not refundable, the refund is issued with PayPal "send money".

Thank you for your interest in Jeanss.net. To learn more about our online store shipping and delivery services, please visit our Terms and Shipping pages. For more information, view our FAQ page. If there are any questions regarding your return and refund, you can contact our Live Chat Support Team for assistance or e-mail us to info@jeanss.net.