Shipping

Jeanss.net online store ships almost worldwide through one of the most convenient shipping services DHL Express Courier. Learn more about our shipping times, costs, and destinations. 

How long does it take to process the order?

All orders are usually processed within 24-48 business hours (Monday-Friday) after the payment is cleared.

What are the shipping methods and delivery timeframes?

Parcels are picked up and shipped through DHL Express Courier during business days only. The scheduled pick up time with DHL is 2:00 PM London time. The delivery timeframe varies between 2-7 business days, depending on the destination country. Jeanss.net will not be held responsible for any delays caused by weather conditions, national holidays or custom regulations. For more information, please check the chart below.

What countries do you ship to?

Jeanss.net ships worldwide to over 80 countries. To check whether we ship to your country, please proceed to the checkout page.

Does the shipping cost depend on the number of items bought?

We weight every product before it is offered for sale at our store. You pay one fix shipping cost plus an additional charge for the total weight of the parcel. For your convenience, our payment system will automatically calculate the weight of your parcel and the amount you are due for the order.

The approximate weight of one pair of jeans is about 800 gr (1.76 Pounds (lbs.)). One t-shirt is about 300 gr (0.66 Pounds (lbs.)), one pair of shoes is about 2-3 kg (4.4 - 6.6 Pounds (lbs.)).

Do you offer free shipping for orders of $200 and over?

Yes. However, please check the terms of the promotions and the countries the promotion is available for. To check whether the promotion is available for your country, please verify the checkout page.

Do I have to pay for taxes and custom fees?

Yes, it is the responsibility of the customer to provide payment for the customs fees and duties. Jeanss.net could not be held responsible for local taxes and duties that may be charged to you once the package reaches your country. To help you avoid paying customs duties, we ship your order as a “GIFT”, at a low commercial value. Please, prior to placing an order with our online store, you are strongly recommended to consult your local customs office for fees, restrictions, and regulations.

How do I check the status of my order?

Once your order has been packaged and shipped out, you can check the order status using the DHL tracking number. Please copy the tracking number of your order from your account and introduce it in the proper field on DHL official website. You will be able to track the progress of your shipment at any time.

What happens if I’m not home upon delivery of my order?

In this case, DHL leaves a note indicating when and where you may pick up your order. If you did not pick up your package, DHL will ship it back to us as undeliverable. Undeliverable orders are restocked and a store credit (the total amount of the order minus shipping fee) is issued in your Jeanss.net account. The store credit can be used for a different purchase by contacting our Customer Support Service.

Please see destination countries, shipping costs and delivery times in the table below.

*Price indicated in the chart is the price for 1 kg.

*Remote Area Shipping

Addresses are considered remote or an exception to standard shipping rates when hardly accessible. Additional shipping costs may be applied on remote areas. For additional information regarding remote areas shipping and extra shipping charges, please check the DHL official website or contact our Customer Service.

Thank you for your interest in Jeanss.net. If you need additional shipping and delivery information, contact us for further assistance. To learn more about our online store services and conditions, please visit our Terms and Privacy Policy pages.